FAQ

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Hotels

  • The process is simple and is completed in just 3 clicks. Choose the destination, the check-in and check-out dates at the search field. Choose the room number and the people that will stay in every room. Click the search button and wait for the results. Be careful, you should write the destination's name with latin characters. If there are kids (under 12) they can stay at the same room with the adults. The maximum capacity is 2 adults and 2 kids per room. In case the kid is above 12 it is considered to be an adult, so you have to register it as an adult. If there is an adult and a kid then you register it as an adult. Kid under the age of 2 does not need to be registered at the search. The next page is the results with the available hotels and types of room. When you have found the hotel you want, choose the room type and click the button "Book Now". You will be redirected to the reservation details and payment page. Fill out the guests names with latin characters, as well as, contact information and the way you chose to pay. After you have completed entering your information and accepted the hotel's cancellation policy, as well as Airshop's terms of use, click the button "Payment". If the payment method chosen is not by Credit/ Debit Card, but via bank transfer or cash payment, the button you will need to click will be named "Booking Complete" instead of "Payment". You have now completed the process which is followed by the confirmation page.
  • Yes, the maximum number that you can choose is 5 rooms and your search will be simultaneous for all the rooms that you have selected.
  • Yes, you can choose particularly the number of adults and kids, thereby you can simultaneously search for a single room, a double , a double with a kid, a triple etc.
  • If you wish to book more than 5 rooms please contact our call center on 8011 111 222 to assist you.
  • The initial classification of results is made according to the price, from low to high. You can also sort by the results either by category or alphabetically using the white bar located just above the first result.
  • Yes, you can use the filter located in the left column of your screen. You can write a specific hotel name if you are looking for a particular one, you can indicate the price range that you can afford (the values are for the total nights), you can select a category of accommodation, nutrition type, location or even specific features you want the hotel to have. The filter functions simultaneously with the displayed results meeting all the criteria of your choice.
  • Yes, by clicking on the picture of the map on the results page on the left on your screen, you can see on your screen both the map with all the available hotels and the hotel list on your right. So you can both browse the map and view detailed values and descriptions for each hotel.
  • Free cancellation and non-refundable rates have to do with each hotel’s cancellation policy. In the case of "free cancelation" you can cancel your reservation and get a full refund provided that you meet the date given by the hotel’s cancellation policy. In the case of non-refundable rates, you are not able to get a refund at any time you may cancel your booking.
  • All prices are final and include the type of meal described, the taxes and the service charge. In some cities though, there is established a new Municipal Tax which is not included in the price and must be paid locally. If such a case occurs, you are informed about that amount in the comments of the hotel, under the cancellation policy in the payment page.
  • No. Airshop offers the search and booking engine free of charge. Your charge will be the price of the room you have chosen to stay and there are not additional booking fees from us.
  • That means that you are paying at out agency. The available payment ways depend on the cancellation policy of the chosen room. In case of free cancellation, you can pay by Credit/Debit card, via bank transfer or cash payment within 72 hours after your booking. If your room is non-refundable, the only available payment ways are by Credit/Debit card.
  • Every visa card is acceptable, Mastercard (debit/credit/prepaid), Maestro (debit/credit/prepaid), American Express, Diners.
  • The charging procedure starts when you press the button "Payment" at our page and after you have accepted the hotel's terms of use and also the cancellation policy. We request a pre-approval from your bank for the total value of your rooms and your overnights. After the hotel's confirmation we move on to the freezing of the amount in your account and the confirmation page is then displayed. If the pre-approval of your card is successful, but the purchase cannot be completed, we automatically send a request at your bank asking the cancellation of the pre-approval. The pre-approval is not the charging of your card for this specific amount, but the freezing of it. This means that we have requested the release of the amount from your card. The release is being done by the bank, therefore their internal regulations determine the exact time of the release.
  • Yes, you can use the card and complete the booking. The contact information of the card holder have to be entered, because it is very possible that someone from our agency will contact him in order to confirm the transaction.
  • When this procedure can not be completed, a message is displayed mentioning the possible reasons. If the message comes from your bank, you will need to come in contact with the bank that gave you the Credit/Debit card in order to inform you about the rejection reason.
  • By choosing payment at the hotel, you pay directly at the hotel with no further cost from us. In order for your booking to be successful, your credit card number is needed, the hotel will then check if the card is valid receiving pre-approval for 1€ and then the pre-approval is cancelled. The final charge will be done by the hotel according to the cancellation policy of the type of room you have selected.
  • Yes, usually the hotel accepts the payment with a different card or by cash. Make sure that the hotel accepts your new card type or cash.
  • We respect you and your trust. We secure your transactions in the best possible way. For that reason Airshop.gr has conformed to the safety specifications in order to receive the certification PCI-DSS (Payment Card Industry Data Security Standards). More information about the safety of your transactions you can find at https://www.airshop.gr/en/support/transaction-security. Airshop.gr respects the safety of your personal information, therefore it is certified by GeoTrust (XXXXXXXXX) according the specifications of RapidSSL. All of your personal details are automatically encrypted with a 256-bit SSL code, providing you the highest possible security. This means that, we can ensure you that the connection of your computer with ours is private, confidential and protected. The website's security is confirmed with the lock icon () on the left of the address bar. With a double click on this icon you get more information about the security. Moreover, proof of security is the letter 's' after http (https), located at the address bar of your browser. Every economic transaction and card charging take place at our agency MINIMA TRAVEL (licence number GNTO: 0933E60000072800), which has its base in Thessaloniki (3 N.Kountouriotou str, 1st floor) and issues every legal voucher.
  • In case that we have not received your payment within 72 hours, you booking will be automatically cancelled and you will receive a cancellation e-mail. If you want an extension of the 72 hours, contact our call center at 8011 111222 or send us an e-mail with your request at support@airshop.gr. After reaching an agreement with a hotel we will inform you for the approval of your request.
  • Yes, you can choose any way that suits you best. Our support team is ready to serve you by calling at 8011 111222 or by sending an e-mail at support@airshop.gr
  • The confirmation page has to be displayed. This page is displayed when the payment process is completed and it shows your booking number, your booking status and every guest, contact and payment information that you entered the at previous step.
  • There is no need to worry, just call our customer service department on 8011 111222 or send us an e-mail at support@airshop.gr, mentioning your correct e-mail address and we will send you a confirmation there.
  • If something like that happens, you have to contact us as soon as you notice the mistake. We will contact the hotel and try to change the dates. This is something that does not depend on us, it depends on the cancellation policy of the chosen room, the hotel's terms and the existing availability.
  • If you have not received a confirmation e-mail, maybe you have misspelled your e-mail address during the booking process or the e-mail has been moved to the Junk/Spam folder. Check your e-mail (Spam/Junk) and in case you still can't find it, contact us.
  • You can cancel a booking just by sending an application form at support@airshop.gr, mentioning your Airshop booking number, the hotel and the rooms that you want to cancel.