FAQ

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Airtickets

  • The process is simple and is completed in just 3 clicks. Enter your trip information (departure airport, destination, travel dates, number of passengers) to the ticket search engine and click on the search button. You will then be redirected to the results page, with the available flights and their prices. For your convenience and time saving all flights are grouped by price, so you can choose any flight you want and combine it with any return flight from those found in the same price block (provided that you have selected a round trip). Once you have selected the flights you want, click on the Book Now button. You have reached the step where you have to enter the passengers' data, contact and payment information. Once you have completed the registration and accepted the cancellation policy and terms of use of Airshop, click on the Payment button. If the payment method chosen is not by Credit/ Debit Card, but via bank transfer or cash payment, the button you will need to click will be named "Booking Complete" instead of "Payment". You have now completed the process which is followed by the confirmation page.
  • In Airshop we believe that, although price is a very important factor it is not always the most decisive one when it comes to making the decision for your final choice. For this reason we created the Best Finder Plus technology, a special algorithm that calculates the relation of the price with factors such as the total trip duration, the intermediate stops or the flight time, and ranks them on a scale from 0 (not good) to 10 (good). The needs and the desires and particularities of each individual are complex and therefore the final decision on the selection of flight is always yours to make and completely independent from the rating that appears.
  • The departure and arrival timetables shown are local and depend on the country you are departing from and the country that you land in. If it is mentioned that you are departing from Frankfurt at 15.55 and you arrive in London at 16.20, the departure time is the German local time and the arrival time the British local one. Considering that the two countries have an hour’s time difference, the actual flight duration is 1 hour and 25 minutes. The actual flight duration is mentioned on each route, so you do not need to do the calculations. Just go to the airport in time for your departure.
  • The prices displayed in search results are the total for all the passengers who have been entered in the search engine. If you have entered 2 adults and 1 child the displayed value is for three passengers. If you wish to see in detail how much it is for each passenger separately you can click on the "+" next to the field Price Details.
  • There are three possible reasons for the display of this message.
    • The last seats available in this price may have been booked while you were looking for the available options and before you clicked on the Book Now button.
    • You may have already reserved the seat while switching from the result page to the payment page and vise versa and you are trying to book the same seat again. You should wait for at least 10 minutes, make a new search and then move on with the purchase process.
    • The third case has to do with the synchronization between our system and the airline’s one. The seat is no longer available but the system has not been updated yet. In that case you should choose a new price from those provided and proceed with your ticket purchase.
  • The passengers' personal data have to be written using LATIN characters in the exact same way they are diplayed in the travel documents that you will use. Airlines have very strict rules on this matter and requests for changing your data cannot be accepted after booking. In any case, should you realize that you have registered your data incorrectly, you will have to contact our call center immediately (8011 111222).
  • After the payment you will be automatically redirected to the confirmation page, where you should see this message: "Thank you, your booking has been successfully completed". You will also see your confirmation passwords as well as your flight, passenger and contact details. Moreover, an e-mail with your booking confirmation will be sent to you automatically.
  • There is no need to worry, just call our customer service department on 8011 111222 or send us an e-mail at support@airshop.gr, mentioning your correct e-mail address and we will send you a confirmation there.
  • You don't need to remember any of your booking details. We only need your name and some of the personal information you have entered while booking for the identifiction required before we can assist you. For your best service, it would be better if you knew your Airshop booking password, which can be found at the webpage or the confirmation e-mail.
  • If you have not received a confirmation e-mail, maybe you have misspelled your e-mail address during the booking process or the e-mail has been moved to the Junk/Spam folder. Check your e-mail (Spam/Junk) and in case you still can't find it, contact us.
  • Your ticket (e-ticket) is sent at your e-mail address within 24 hours after your booking. All tickets are now electronic (e-tickets) and no print-out tickets are available. Your ticket information is saved on the airline's database. Printing your ticket is not mandatory, but you should write down its number and your booking number for your best and faster service.
  • No, Low Cost Carriers do not provide you with a ticket. The confirmation e-mail that we send you has the carrier's booking number, which is the only thing you need for your booking confirmation. In most cases, however, low cost carriers demand you having a printed boarding pass upon arrival at the airport. We do that for you with no further cost and we can send it to you from 7 days to 24 hours before your departure. The sending time depends on the regulations of each carrier accordingly. You will only have to print your boarding pass and bring it along, otherwise additional costs emerge should the carrier print it for you at the airport.
  • Yes, there are carriers that require online check-in and printed boarding pass before your arrival at the airport. Some low cost carriers request that procedure, such as Ryanair, Easyjet, Volotea, Tui Fly, Thomson, Wizz Air etc. Therefore, when you book your ticket we make sure to inform you for procedures like these at the confirmation page and the confirmation e-mail. When the online check-in becomes available we do it for you and then we send you the boarding passes, which you have to print and have with you, by e-mail. In case you have not received your boarding pass at least 20 hours before your departure you will have to contact us. If you arrive at the airport without your boarding pass your carrier can reprint it for you, but there will be extra charges from your carrier.
  • No, In case that the carrier requires having a boarding pass, we do send you the boarding passes at your e-mail with no additional cost.
  • No, the online check-in process in not necessary for all carriers. In those cases we will not mention something neither at the confirmation page or the confirmation e-mail. You can always do the online check-in through your carrier's website, you will only need the ticket's number or the booking number, which have been sent at your e-mail after the completion of your booking. However, the check-in procedure can be completed at your carrier's counter at the airport without any further cost.
  • When an online check-in has to be made in order to receive your boarding pass, the carriers demand these information. Moreover, when it comes to transatlantic flights, carriers need that kind of information in order to give permission for the ticket issue.
  • For flights inside the European Union you will have to arrive at the airport 1.5 hours prior to flight departure. For transatlantic flights you will have to arrive at the airport at least 2 hours prior to flight departure. In case that you have done an online check-in, on your boarding pass you will see the time that the gate closes. Be careful, baggage dropp off, security check and cabin baggage check have to be done by the time the gate is closing and you have to be outside your departure gate.
  • Babies are considered as infants between the age of 2-24 months (the baby must have completed his 24 months) and as children between the age of 2-11 years old. Everyone above the age of 11 is considered to be an adult. You have to keep in mind that ages are calculated based on your flight date and not on the day you booked the ticket. So, if the passenger is 22 months old when the ticket is booked, but the trip is booked for 3 months later, the passenger is considered as an adult since on the flight date he will be 25 months old. The same applies also for the children's age.
  • Of course you have to register an infant and under no circumstances can it travel alone without an adult. A ticket for the infant is also issued, just like adults and kids. The value of the ticket in reduced and it depends on the price that the adult is paying for that flight. It always depends on the respective airline regulations but it generally corresponds to approximately 15% of the value of the adult's ticket.
  • Due to the distinctiveness of this issue, you can not complete an online booking for an unaccompanied kid, you have to contact us and we will take care of the whole process. Every carrier has its own regulations for the travelling of unaccompanied kids. Some carriers allow it, but others do not allow it at all. In case it is allowed, personal details and information about the delivery and pick-up of the kid are needed to be registered at the carrier.
  • Kids and infants need their own personal travel documents (passport, visa or identity) just like adults. Only in cases of domestic flights are the passengers allowed to provide a health insurance card or a birth certificate with a photo as a means of identification.
  • With low cost carriers a passenger who is not 16 can not travel alone. The rest carriers allow this kind of travelling but the use of the service for unaccompanied kids is necessary for the ages of 5-11 and optional for the ages of 12-16. If you are over 16 years old, you can travel as an adult.
  • In every flight you will see next to the arrival time the baggage icon, which will probably be red or green. In case it is red, baggage is not included and if it is green it is included. If you choose a flight that does not includes baggage, we give you the opportunity during the next step to add the number of baggage that you want. Each carrier has its own prices.
  • You can add extra baggage online during the registration of your information. There is a full description of the cost and how heavy should the baggage be. Selection of baggage is per passenger and per route. So it is not compulsory for all passengers to add baggage and not for all routes. Should you decide after the purchase of your ticket to add baggage, you can do it by contacting our call center. It would be preferable, the purchase progress have been completed at least 4 hours before the departure of your flight.
  • You are allowed to carry a handbag, a purse, a briefcase or you laptop. Each carrier has its own regulations for the acceptable weight and dimensions of the baggage. Usually you are allowed to carry 8-10kg and the acceptable dimensions are 55cm x 35cm x 20cm. On the results page, if you click on the baggage icon both the weight and dimension specifications will be displayed.
  • Liquids and gels have to be sealed and they are limited to 100ml or less per item. All containers have to be packed in a plastic, transparent resealable bag per passenger. The bag needs to be sealed and you have to hand it over for screening at the checkpoint. Medication ,such as insulin injections, eye drops and baby milk are exceptions. Especially milk, you can have more than 100ml provided that you have registered it at the check-in.
  • You can include 7 people at the search combining adults, kids and infants. Kids and infants have to be accompanied by an adult.
  • You will have to book the first seven tickets and then move on to the rest of the people. In this case, we can not assure you that the price will remain the same after your first purchase for the rest of the tickets. You may contact us and we can ask for a special arrangement and a price for all the passengers.
  • Yes, you can choose any way that suits you best. Our support team is ready to serve you by calling at 8011 111222 or by sending an e-mail at support@airshop.gr
  • You can cancel a booking just by sending an application form at support@airshop.gr, mentioning your Airshop booking number, the flight and the passengers.
  • The refund depends on the price and the fare terms that come along. Each carrier has its own regulations. These regulations are available to you at every flight, you can find it at Fare Terms. You may click and read carefully the fare terms at the category "Cancellations" in order to be informed before your purchase for what you can claim in case of cancellation. You can always call us at our support center 8011 111222 and we will let you know if you can get a refund. In any case, requests for cancellation have to come with a written application form at support@airshop.gr
  • After we receive the carrier's confirmation for the refund, we move on to the refund procedure. The average time of this process is 15 working days.
  • If your ticket's fare allows it you can change your flight, by calling our call center in order to inform you for the availability of the new flight and for possible change fee.
  • The change fee depends on the fare and price regulations. In most cases, if a change is possible, airlines charge you a minimum price penalty plus the fare difference for your new flight. In any case you, have to come in contact with our call center in order to inform you for the availability of the new flight and for possible change fee.
  • The possible ways are by Credit/ Debit Card, via bank transfer or cash payment. The last two payment methods are available only in the cases that the departure date in relation to the booking date as well as the ticket price indicated by the air carrier allows it. According to the flight you chose, the available payment ways will be then displayed.
  • Every visa card is acceptable, Mastercard (debit/credit/prepaid), Maestro (debit/credit/prepaid), American Express, Diners.
  • The charging procedure starts when you press the button "Payment" at our page and after you have accepted the airline's terms of use and fares. We request a pre-approval from your bank for the total value of your tickets and then we proceed to the purchase of your tickets from the airline. After the airline's confirmation we move on to the freezing of the amount in your account and the confirmation page is then displayed. If the pre-approval of your card is successful, but the purchase can not be completed, we automatically send a request at your bank asking the cancellation of the pre-approval. The pre-approval is not the charging of your card for this specific amount, but the freezing of it. This means that we have requested the release of the amount from your card. The release is being done by the bank, therefore their internal regulations determine the exact time of the release.
  • Yes, you can use a card which you do now own to complete your ticket purchase. In this case the cardholder's details should be filled in as it is likely that one of our company executives may contact the legitimate cardholder to confirm the transaction.
  • When this procedure can not be completed, a message is displayed mentioning the possible reasons. If the message comes from your bank, you will need to come in contact with the bank that gave you the Credit/Debit card in order to inform you about the rejection reason.
  • We respect you and your trust. We secure your transactions in the best possible way. For that reason Airshop.gr has conformed to the safety specifications in order to receive the certification PCI-DSS (Payment Card Industry Data Security Standards). More information about the safety of your transactions you can find at https://www.airshop.gr/en/support/transaction-security. Airshop.gr respects the safety of your personal information, therefore it is certified by GeoTrust (XXXXXXXXX) according the specifications of RapidSSL. All of your personal details are automatically encrypted with a 256-bit SSL code, providing you the highest possible security. This means that, we can ensure you that the connection of your computer with ours is private, confidential and protected. The website's security is confirmed with the lock icon on the left of the address bar. With a double click on this icon you get more information about the security. Moreover, proof of security is the letter 's' after http (https), located at the address bar of your browser. Every economic transaction and card charging take place at our agency MINIMA TRAVEL (licence number GNTO: 0933E60000072800), which has its base in Thessaloniki (3 N.Kountouriotou str, 1st floor) and issues every legal voucher.