The hotel represents Hamamatsu City and is well known. The facilities include a fitness club, a shopping arcade, and a large-scale banquet room. The rooms are some of the most spacious on offer in Hamamatsu city, spacious and elegantly decorated in natural tones with high quality furnishing. There is a wireless LAN internet service provided in rooms from the 5th floor to 10th floor. There are 6 restaurants serving Japanese, French, Chinese cuisines. There are also 2 bars. The bar in the top floor has a fine view of Hamamatsu City. The magnificent atrium lobby is 12-stories high and dominates the area. Marbled throughout with a fountain, the lobby is designed with a park motif.
The hotel is in the center of Hamamatsu city. It takes approximately an hour and a half by bullet train from both Tokyo or Osaka. From JR Hamamatsu Station it takes 5 minutes by car or 15 minutes on foot to the hotel.